Privacy Policy

Effective Date: July 19, 2026

1. Introduction

Seven Point Delivery Service ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile applications, and delivery services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when booking a shipment or contacting us.
• Shipment Information: Sender and receiver details, parcel content descriptions, weight, dimensions, and delivery instructions.
• Payment Information: Billing details, transaction records, and Cash on Delivery (COD) amounts. We do not store full credit card numbers.
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver your shipments.
• To communicate with you regarding your orders, tracking updates, and customer support.
• To send you service‑related notifications and, with your consent, promotional offers.
• To improve our website, services, and user experience.
• To comply with legal obligations and prevent fraud or misuse of our Services.

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To fulfil your delivery orders and provide our Services.
• Legitimate interests: To enhance our services, secure our platform, and conduct business analytics.
• Legal obligations: To comply with applicable laws and regulations in the UAE.
• Consent: Where required, for marketing communications or non‑essential cookies.

5. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service providers: Third‑party logistics partners, payment processors, and IT service providers who assist in operating our business.
• Legal authorities: When required by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Shipment and transactional data are typically kept for a period of 2 years for legal and accounting purposes, after which they are securely deleted.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, firewalls, access controls, and regular security audits. However, no method of electronic storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data portability: Receive your data in a commonly used electronic format.

To exercise any of these rights, please contact us using the details in Section 14.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including countries that may have different data protection laws. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our Services after any modifications constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Seven Point Delivery Service
Al Qusais Industrial Area, Dubai, UAE
Phone: 0542957218
Email: info@sevendeliveryservice.com